VN
Privacy policy

Privacy policy

Privacy policy

GippsNature - A brand of ViPlus Nutritional Australia Pty Ltd

 

At GippsNature, we respect your privacy and are committed to protecting the personal information of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and disclose your personal data.

We adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where applicable, comply with the European Union General Data Protection Regulation (GDPR).

If you have any questions or concerns about this policy, please contact us in writing at:

67 Toora Jetty Road, TOORA VIC 3962 or by email at info@gippsnature.com.au .

1. What Personal Information We Collect
We may collect personal information that identifies you, including but not limited to:
  • Your name, email address, phone number, postal address
  • Information you provide via forms, feedback, surveys, or interactions
  • Technical data such as browser type, IP address, pages visited, and time spent on our website

We may also collect other information provided voluntarily during customer support, marketing activities, or promotions.

2. How We Collect Your Information
Your personal information may be collected when you:
  • Visit or browse our website
  • Communicate with us via email, phone, or online forms
  • Sign up for newsletters, promotions, or updates
  • Provide details during product orders or inquiries
  • Interact with us on social media or through surveys

We may also collect information from third parties where permitted by law.

By providing your personal information, you consent to its collection and use in accordance with this Privacy Policy.

3. How We Use Your Personal Information
We use your personal data to:
  • Provide, deliver, and improve our products and services
  • Process and manage customer relationships
  • Respond to your inquiries or feedback
  • Communicate with you via email, SMS, or mail
  • Conduct market research and promotional activities
  • Comply with legal obligations or resolve disputes

If you choose not to provide certain personal information, we may not be able to deliver the requested services or products.

4. Disclosure of Your Information
We may share your information with:
  • Employees and officers of ViPlus Nutritional Australia Pty Ltd
  • Service providers, agents, contractors, or partners involved in our operations
  • Professional advisors, insurers, or legal representatives
  • Government or regulatory bodies where required by law

All third parties are required to handle your information in compliance with this Privacy Policy and applicable privacy laws.

5. GDPR Compliance (for EU Residents)
If you are located in the EU, we process your personal data under the lawful bases defined by the GDPR, including:
  • With your explicit consent
  • To perform contractual obligations
  • To comply with legal requirements
  • For legitimate interests pursued by GippsNature

You have the following rights under the GDPR:

  • Access to your personal data
  • Rectification of inaccurate or incomplete data
  • Erasure (right to be forgotten)
  • Restriction of processing
  • Data portability
  • Objection to data processing
  • Not to be subject to automated decision-making without consent

To exercise any of these rights, contact us at info@gippsnature.com.au . We may require verification of your identity before fulfilling your request.

We do not knowingly collect personal data from individuals under the age of 16 without parental consent.

6. International Data Transfers

We may store or process your data in countries outside of Australia, including (but not limited to) the USA, UK, Canada, China, Hong Kong, Singapore, New Zealand, and Vietnam. Where applicable, we implement standard data protection clauses and appropriate safeguards approved by the European Commission.

Please note that personal data published on the website may be accessible globally. We cannot prevent the misuse of publicly visible information by others.

7. Data Security

GippsNature is committed to the protection of your data. We implement physical, electronic, and managerial procedures to prevent unauthorized access, loss, misuse, or disclosure of your personal information.

However, transmission of data over the internet is not completely secure. We cannot guarantee the absolute security of data transmitted electronically and do so at your own risk.

8. Access to Your Information

You may request a copy of the personal information we hold about you, and request corrections if the data is inaccurate, incomplete, or out of date.

To request access, please contact us at info@gippsnature.com.au . In certain cases, we may decline access where permitted by law.

9. Cookies and Website Analytics

Our website (www.gippsnature.com.au) uses cookies and similar technologies to enhance user experience, analyze traffic, and improve services.

Cookies are small data files stored on your device to recognize repeat users and track usage patterns. You can disable cookies in your browser settings, but some features of our website may not function properly.

We may also use cookies for advertising via third-party platforms like Google Ads to serve you relevant content across the web.

10. Third-Party Links

Our website may include links to external sites. GippsNature is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before sharing personal information.

11. Complaints

If you have concerns about how we handle your personal data, please email us at info@gippsnature.com.au . We take complaints seriously and will investigate and respond promptly.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and are effective immediately. We encourage you to review this page regularly to stay informed.